Magic was born from the belief that fitness studios are more than just venues—they’re the heart of thriving communities. We’re not just another booking software; we’re Singapore’s first community-focused solution designed to help you build and nurture connections. With seamless local payments, growth-oriented, community-driven features, and dedicated local support, Magic empowers you to focus on what truly matters—your members.

Magic was built with Singapore boutique studios in mind. Drawing from my experience as a fitness instructor, studio member, and tech industry leader, I understand the unique challenges studio owners face.

​

Here’s how we stand out:

1. Designed for the Singapore Market

   • Integration with local payment methods like PayNow means lower processing fees.

   • Why it matters? Save on costs while offering a convenient payment option.

2. Growth-Driven Features

   • Build stronger communities with tools for referrals, challenges, and member retention.

   • Why it matters? Reduce marketing costs and foster a community of advocates, so you don’t have to rely heavily on ads or platforms like ClassPass.

3. Local Team, Local Support

   • Our Singapore-based team ensures quick response times and smooth communication.

   • Why it matters? Get immediate support tailored to your schedule and needs.

4. Collaborative Development

   • As an early-stage platform, we’re eager to grow with you. Your feedback shapes our features, ensuring we evolve together.

   • Why it matters? Enjoy a platform that listens and adapts to your needs.

We know switching systems can be daunting, so we’re offering a risk-free Beta Launch Offer for the first 10 studios:

• 3 months free trial

• Locked-in rate of S$99/month (annual plan)

• Free migration services

• Founder-level support throughout the onboarding process.

While our current features may not match established players, our roadmap is designed to meet your needs and spark new ideas. Join us now to enjoy these exclusive benefits and grow with us.

We provide hands-on, expert support to ensure a smooth transition:

• Dedicated engineers work with you to understand your business needs.

• We clean and organize data from legacy systems, ensuring accuracy and minimal downtime.

• Schedule a call to get a tailored migration plan.

We aim to transfer as much as possible, depending on your current system:

• Client/member data (e.g., phone, email, DOB, joining date)

• Historical visits, payments, and purchases

• Active packs/memberships with remaining credits

• Account balances

• Future bookings

The timeline depends on your business size and complexity:

• Small studios: 2–4 weeks for careful planning and execution.

• Multi-location groups: Longer timelines with detailed coordination.

We work with you to:

• Communicate changes to members.

• Train your staff before migration.

• Ensure a seamless transition.

We strive to minimize or even eliminate downtime during data migration. Our team carefully plans the process to ensure a smooth transition with minimal disruption to your operations. Here's how we do it:

1. Pre-Migration Planning

   • We schedule detailed meetings with you to understand your business needs and data requirements.

   • A step-by-step migration plan, including timelines, will be shared and approved before execution.

2. Seamless Execution

   • The migration is performed during off-peak hours or at times convenient for your business.

   • Our engineers handle all data validation and testing to ensure accuracy.

3. Member Communication

   • We’ll assist in crafting messages to inform your members of the migration, so they’re prepared and reassured.

4. Post-Migration Support

   • Once migration is complete, we provide training for your staff and immediate troubleshooting support to address any issues.

With careful coordination and our Singapore-based team’s responsiveness, most migrations are completed without noticeable downtime. For businesses with more complex setups, we’ll work with you to find the best approach to keep disruptions to an absolute minimum.

Our migration process is designed to make things as seamless as possible for your customers. We’ll assist you in crafting clear communication messages to inform your members about the transition, ensuring they are well-prepared. From their perspective, there’s minimal effort required—most will simply need to download the Magic app and reset their passwords.

​

We ensure that nearly all member data (e.g., bookings, memberships, and payment methods) is transferred smoothly, so your members experience little to no inconvenience. Our goal? To have your members not only appreciate the new system but to love it—resulting in them showing up more often and fostering a more vibrant, connected community!

For the first 10 studios under the Beta Launch Offer, migration is free.

In the future, migration costs may vary based on complexity. Rest assured, we’ll provide a detailed assessment before starting.

Our friendly support team will guide you every step of the way. Contact us at business@chargedbymagic.com to get started.

• Real people, not bots: Our expert engineers troubleshoot and assist promptly.

• Availability: 24/7 support via email, chat, or phone. WhatsApp replies within 60 minutes (8 AM–11 PM SGT) or within 1 business day.

• Proactive feedback: Share your ideas, and we’ll work to bring them to life.

Magic goes beyond operations:

• Retain members and attract new ones through community-driven growth features.

• Participate in fitness and wellness events to connect with studio owners and fitness enthusiasts.

Absolutely! Reach out to our support team at business@chargedbymagic.com. We’re here to help you every step of the way.