Privacy Policy

Effective Date: 13 November 2024

1. Introduction

Magic respects your privacy and is committed to protecting your personal data in compliance with Singapore’s Personal Data Protection Act (PDPA). This policy explains how we collect, use, disclose, and safeguard your personal information when you use Magic’s services on our platform, including the Admin Portal and App, accessible at www.yourmagic.co.

2. Data We Collect

We may collect, use, and process different types of personal information about you, including but not limited to:

Personal Identification Data: Name, date of birth, nationality, email address, phone number.
Financial and Transaction Data: Purchase history, payment information, shipping and billing addresses, and credit card information.
Account and Profile Information: Studio address, staff and instructor details, booking history, and preferences.
Device and Technical Information: IP address, device type, operating system, browser type, and usage patterns.
Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

3. Purpose and Use of Information

Magic collects your data to:

Facilitate account creation and authentication.
Manage bookings, memberships, and schedules.
Track preferences and provide a personalized experience.
Process payments and financial transactions through our third-party provider, HitPay.
Improve our services, conduct analytics, and communicate updates.
Deliver marketing communications and promotions, subject to your consent.

4. Sharing of Personal Information

Your personal data may be shared with trusted third parties only when necessary to provide our services. This includes:

Payment Processing: Financial data shared with HitPay to process payments securely.
Analytics Providers: Data shared with vendors for analyzing usage to enhance our services.
Marketing Service Providers: Data shared with email marketing or promotional service providers (with your consent).

Each third-party partner adheres to strict data security and privacy standards. We do not sell or rent your data to third parties.

5. User Rights and Access

In compliance with the PDPA, you have the following rights concerning your data:

Access: You may request access to your personal information held by Magic.
Correction: You may request corrections if you believe your information is inaccurate or incomplete.
Deletion: You have the right to request the deletion of your personal data under certain circumstances.
Consent Withdrawal: You may withdraw consent to the processing of your personal data at any time. Note that withdrawal of consent may impact your access to certain services.

To exercise any of these rights, please contact us at business@chargedbymagic.com.

6. Security Measures

Magic is committed to protecting your data. We implement security measures including:

Encryption: All sensitive data, such as financial details, are encrypted both in transit and at rest.
Access Control: Access to your data is restricted to authorized personnel only.
Regular Audits: We conduct regular audits and reviews of our security practices to ensure your data’s safety.

While we take reasonable precautions, no data transmission over the internet is completely secure. You acknowledge that security of your data cannot be guaranteed during transmission, and we recommend using secure networks.

7. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data will be securely deleted or anonymized once no longer required.

8. Cross-Border Data Transfers

Currently, Magic operates within Singapore, and we do not transfer data internationally. Should this change, we will ensure compliance with applicable data protection regulations, such as the PDPA.

9. Updates to This Privacy Policy

Magic reserves the right to modify this policy as needed. When changes are made, we will update the “Effective Date” at the top and may notify users through our platform. Your continued use of the platform following updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns regarding this policy, please reach out to us at business@chargedbymagic.com.